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    Part-Time Customer Service Representative

    Job Description- 

    We are looking for a customer-oriented service representative to answer high volumes of emails. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Compensation is $9,600/year.

    Responsibilities

    • Manage large amounts of incoming emails
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets
    • Handle and solve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Follow communication procedures, guidelines and policies

    Qualifications

    • 1 year customer service experience 
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Excellent spelling and punctuation
    • Ability to multi-task, prioritize, and manage time effectively
    • Basic computer skills
    • High school diploma
    • Knowledgeable in Shopify is a plus

    All applicants must be local Salt Lake City residents. If you would like to apply, please send your resume to kriss@ivlcollective.com