FAQ

Please see below for some our most frequently asked questions.

HOLIDAY SHIPPING & RETURNS

We suggest ordering by December 14th to ensure packages will be received by December 23rd. Please choose Priority Shipping at checkout as this will cover any unexpected carrier delays.

Due to COVID-19, carriers have been transparent that transit times will move slower than normal. We suggest ordering in advance and choosing Priority Shipping at checkout. 

Unfortunately, we do not.

Unfortunately, we do not.

Once your order has been processed and shipped, you will get an email containing your tracking number.

Due to the influx of holiday orders and our COVID-safety measures in place, orders should be processed within 1-3 business days. Should there be a delay with your order, we will contact you within 24 hours. 

You can purchase an IVL e-gift card here!

Sizing

We will try our best to ask you specific questions to better determine your size! It helps if you know your measurements.

Yes! You can find it here

Unfortunately, we do not offer maternity items at the moment. However, our fabrics are super stretchy, soft and high waisted. Emily would suggest sizing up according to the product's size chart and thinks they would be AMAZING for all the pregnant mamas out there.

Emily is wearing a size 4 in leggings, size 6 in bras, size 4 in tanks, size 4 in our jogger pants, and a size 6 in our sweatshirt. 

Restocks

You can sign up for an email notification! Simply go to the item you are wanting and enter your email to be notified when it comes back! 

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our IVL emails to be the fist to know if something does come back! 

Promo Codes

You can only use one promotional code per order, at checkout. 

Unfortunately, once you checkout, and your order has been processed, we are not able to apply promotional codes to your order. All codes must be entered at the time of checkout. 

gift card

No, our gift cards are e-gift cards! They are sent electronically via email. Make sure you enter the correct recipients email at checkout so they can receive their e-gift card and it's redeeming instructions! You can purchase an e-gift card here!

IVL Fabric

IVL took years to develop the absolute best, technical fabrics. Our Hydrasculpt fabric is a collagen-infused fabric combined with innovative features like UPF50+ protection, anti-static and antimicrobial elements, creates truly a one-of-a-kind product. Our fabrics are eco friendly by using recycled, and bio degradable materials. It is friendly on sensitive skin by using no chemical softeners. Also, IVL ensures to uphold ethical factory standards.

Every item has its own care instructions on it's description, but most of our items are no dry cleaning. Machine wash with like colors and tumble dry low. To make your items last longer, we advise to lay flat or hang to dry! 

Shipping

We do offer free shipping for all orders over $100! Please be sure to choose free shipping at checkout if your order subtotal is over $100.

Please allow 1-3 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! Please note, we do not ship on Saturdays & Sundays. Order cut off time is Friday 1 pm MDT. 

Unfortunately, no. Once your order goes through, we cannot change it. However, please email contact@ivlcollective.com to see if there is anything we can do for you.

Return policy

We have a 21 day return policy for regular priced merchandise. You can see our full policy here.

We try to process your return as fast as possible! Once it's been delivered and processed by our team- you can receive your refund within 2-4 business days. 

exchange policy

Yes! We offer free same-item exchanges to all orders within the US. Please submit a returns request here

As soon as you place an exchange request, our system will automatically place an exchange order for you so you can get it within 2-3 business days! Make sure to send your return back within 7 days.

International Shipping

We currently offer international shipping to the following countries: 

All of Europe, Central America, South America, Australia, New Zealand, Canada and Mexico. 

Yes. IVL is not responsible for these duties. You will be notified of any customs fees/duties due at the time of delivery.