FAQ

Please see below for some our most frequently asked questions.

Return policy

You have 21 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). Please note there is a $6.99 charge that will be deducted from your order refund for the return shipping label. Items must be unworn, unwashed, show no signs of wear, have all original tags attached, and returned in their original packaging. Items must be free of stains, perfume odor, makeup, deodorant, or wear. All items are subject to inspection. Damaged, defective, or incorrect items must be reported within 7 days of delivery. Must provide pictures. Returns are processed within 7-14 business days after your item(s) are delivered to us.

All Sale items are marked Final Sale and cannot be returned. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance at contact@ivlcollective.com.

All returns must include order packing slip and original packaging poly bags. When requesting a return for multiple orders, please submit a returns request for each order.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. We reserve the right to reject any item that does not comply with our return policy.

We are unable to generate return labels for International orders. International customers are responsible for shipping back their order once they have received a return authorization. Please email contact@ivlcollective.com to begin your international return.

Unfortunately, we are not responsible for lost or stolen packages once delivered to order's shipping address. We cannot refund lost or stolen items. 

Exchange Policy: 

We offer free exchanges to all orders within the US. Please submit a returns request online to proceed.

IVL Collective reserves the right to change this policy as they see fit. 

You can begin your return/exchange here.

We try to process your return as fast as possible! Once it's been delivered and processed by our team- you can receive your refund within 2-4 business days. 

exchange policy

Yes! We offer free exchanges to all orders within the US. Please submit a returns request here

As soon as you place an exchange request, our system will automatically place an exchange order for you so you can get it within 2-3 business days! Make sure to send your return back within 7 days.

Sizing

We will try our best to ask you specific questions to better determine your size! It helps if you know your measurements.

Yes! You can find it here

Unfortunately, we do not offer maternity items at the moment. However, our fabrics are super stretchy, soft and high waisted. Emily would suggest sizing up according to the product's size chart and thinks they would be AMAZING for all the pregnant mamas out there.

Emily is wearing a size 4 in leggings, size 6 in bras, size 4 in tanks, size 4 in our jogger pants, and a size 6 in our sweatshirt. 

LOYALTY PROGRAM: THE COLLECTIVE

To sign up, you will need to create an account at checkout or visit our Rewards Page.

All products on the website except gift cards.

Points for purchases and referrals are added 30 days after the purchase date. If your order is returned, you will not receive points. Points earned for other actions w

Yes! Points expire after 12 months.

No. Unfortunately, points cannot be merged or combined.

Restocks

You can sign up for an email notification! Simply go to the item you are wanting and enter your email to be notified when it comes back! 

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our IVL emails to be the fist to know if something does come back! 

Promo Codes

You can only use one promotional code per order, at checkout. 

Unfortunately, once you checkout, and your order has been processed, we are not able to apply promotional codes to your order. All codes must be entered at the time of checkout. 

gift card

No, our gift cards are e-gift cards! They are sent electronically via email. Make sure you enter the correct recipients email at checkout so they can receive their e-gift card and it's redeeming instructions! You can purchase an e-gift card here!

You will not receive points on the purchase of a gift card, although you will receive points for product purchases made with the redemption of the gift card.

IVL Fabric

IVL took years to develop the absolute best, technical fabrics. Our Hydrasculpt fabric is a collagen-infused fabric combined with innovative features like UPF50+ protection, anti-static and antimicrobial elements, creates truly a one-of-a-kind product. Our fabrics are eco friendly by using recycled, and bio degradable materials. It is friendly on sensitive skin by using no chemical softeners. Also, IVL ensures to uphold ethical factory standards.

Every item has its own care instructions on it's description, but most of our items are no dry cleaning. Machine wash with like colors and tumble dry low. To make your items last longer, we advise to lay flat or hang to dry! 

Shipping

We do offer free shipping for all orders over $150! Please be sure to choose free shipping at checkout if your order subtotal is over $150.

Please allow 1-3 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! USPS delivery times are not guaranteed, in some cases it may take longer than advertised.

Please note, we do not ship on Saturdays & Sundays. Order cut off time is Friday 1 pm MDT. 

Unfortunately, no. Once your order goes through, we cannot change it. However, please email contact@ivlcollective.com to see if there is anything we can do for you.

International Shipping

We currently offer international shipping to the following countries: 

All of Europe, Central America, South America, Australia, New Zealand, Canada and Mexico. 

Yes. IVL is not responsible for these duties. You will be notified of any customs fees/duties due at the time of delivery. 

HOLIDAY SHIPPING & RETURNS

We suggest ordering by December 18th to ensure packages will be received by December 23rd. Please choose Priority Shipping at checkout as this will cover any unexpected carrier delays.

Due to COVID-19, carriers have been transparent that transit times will move slower than normal. We suggest ordering in advance and choosing Priority Shipping at checkout. 

Unfortunately, we do not.

Unfortunately, we do not.

Once your order has been processed and shipped, you will get an email containing your tracking number.

Due to the influx of holiday orders and our COVID-safety measures in place, orders should be processed within 1-3 business days. Should there be a delay with your order while in transit, please continue to check your tracking number for updates.  

You can purchase an IVL e-gift card here!