You have 21 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order will be eligible for store credit only.
If you would like us to provide you with a shipping label, please note there is a $6.99 charge that will be deducted from your order refund.
Items must be unworn, unwashed, show no signs of wear, have original tags attached, and returned in their original packaging. Items must be free of stains, perfume odor, makeup, deodorant, or wear. All items are subject to inspection.
Damaged, defective, or incorrect items must be reported within 7 days of delivery. Must provide pictures.
Returns are processed within 7-14 business days after your item(s) are delivered to us.
All items with prices listed online ending in $ .99, are marked Final Sale and cannot be returned. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance at firstname.lastname@example.org.
All returns must include order packing slip and original packaging poly bags.
When requesting a return for multiple orders, please submit a returns request for each order.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
We reserve the right to reject any item that does not comply with our return policy.
We are unable to generate return labels for International orders. International customers are responsible for shipping back their order once they have received a return authorization.
Unfortunately, we are not responsible for lost or stolen packages once delivered to order's shipping address. We cannot refund lost of stolen items.
We offer free same-item exchanges to all orders within the US. Please submit a returns request online to proceed.
IVL Collective reserves the right to change this policy as they see fit.